Tagline
ISO 9001 Training Courses.
Understanding ISO 9001 guide
Explore how to effectively integrate risk-based thinking into your quality management system, ensuring that your organization maintains compliance while continuously improving, covering themes such as:
- Risk management frameworks: Gain insights into various risk assessment techniques.
- Context understanding: Learn how to identify and monitor both internal and external issues.
- Process approach: Understand how to manage activities as interrelated processes for better results.
- Effective quality management documentation: Discover the benefits of a process-based approach to documentation.
Course One
ISO 9001 – Quality Management Systems
ISO 9001 is the ultimate global benchmark for quality management and a critical tool for boosting your company’s success, profitability, and market potential.
Are you searching for ways to improve the quality of your service, create more efficient systems and workflows, or increase employee morale? Perhaps you require an internationally recognised standard to win a new tender or to match a competitor.
No matter what you’re looking for, IMSM can talk you through how an ISO 9001 management system could lead your company to success.
This certification aims to ensure that work produced by you is fit for purpose and can pass quality assurance standards.
Course Two
ISO 9001 - Customer Satisfaction
ISO 9001 is the trusted quality management system standard that helps you monitor and continually improve the quality of your products and services.
Organizations across various industries and sizes aim to enhance the quality of their products and services, aligning them with customer expectations.
The globally acclaimed ISO 9001 - Quality Management Systems standard serves as a potent tool for business enhancement, helping you achieve precisely this objective.
Rooted in principles like process optimization, customer-centricity, and ongoing improvement, ISO 9001 offers comprehensive guidance for elevating your business performance. This standard not only streamlines operations but also emphasizes the importance of constantly adapting to meet customer needs, thereby fostering a culture of continuous development and excellence.
Course Three
Engagement of People
To ensure all your employees are striving towards meeting the objectives of your organisation, there is a strong need for them to be fully involved. Involvement of your people will enable their abilities to be used for the benefit of your organisation, and will see many other positive actions by your people. These include:
- Ownership and responsibility of solving your problems
- Your people will be actively wanting to seek out opportunities that will enhance their competencies, knowledge and experience.
- Increase in knowledge sharing between your groups and teams
- There will be a strong focus on creating value for your customers
- More satisfied workers who are enthusiastic and proud to work for your organisation
Tagline
What is ISO 9001?
ISO 9001 is a globally recognized standard for quality management. It helps organizations of all sizes and sectors to improve their performance, meet customer expectations and demonstrate their commitment to quality. Its requirements define how to establish, implement, maintain, and continually improve a quality management system (QMS).
Over 1.5 million businesses are ISO accredited since it began in 1947.
Implementing ISO 9001 means your organization has put in place effective processes and trained staff to deliver flawless products or services time after time.
Tagline
Why is ISO 9001 important?
With more than one million certificates issued to organizations in 189 countries, ISO 9001 is the most widely used quality management standard in the world. Within the ISO 9000 family, which defines seven quality management principles including a strong customer focus and continual improvement, ISO 9001 is the only standard that can be certified to (though certification is not mandatory).
Business benefits include:
Customer confidence: The standard ensures that organizations have robust quality control processes in place, leading to increased customer trust and satisfaction.
Effective complaint resolution: ISO 9001 offers guidelines for resolving customer complaints efficiently, contributing to timely and satisfactory problem-solving.
Process improvement: The standard helps identify and eliminate inefficiencies, reduce waste, streamline operations, and promote informed decision-making, resulting in cost savings and better outcomes.
Ongoing optimization: Regular audits and reviews encouraged by ISO 9001 enable organizations to continually refine their quality management systems, stay competitive, and achieve long-term success.
Benefits of ISO 9001 worker certification
ISO 9001 is an internationally recognised standard that can help workers improve the quality of products and services produced by any business. Achieving ISO 9001 certification could benefit you in many ways: -
- Improve your efficiency and productivity
- Increase sales and profit margins of your company
- Make you stand out from non certified workers
- Assist the company win and retain new business
Better customer satisfaction
ISO 9001:2008 requires that customer satisfaction is monitored but does not specify methods. Consider using measures like these:
- Do we deliver on time?
- Do we deliver in full?
- What feedback do we get from sales reps and service engineers?
- Are the key accounts growing?
- Customer audits or monitoring? if favourable, use them as evidence
Monitor and measure customer satisfaction. Both internal and external auditors would expect to see evidence that a consistent and systematic approach has been implemented to deal with customer complaints.
This approach would typically include defined responsibilities for logging and tracking complaints, clearing technical issues, determining problem causes and actions to address them. Specific examples of complaints must be sampled.
Better employee engagement
Competent, empowered and engaged people at all levels of your organization are essential to enhance its ability to create and deliver value to its customers and stakeholders. ISO 9000:2015 suggests the following ways in which the 'engagement of people' can be implemented or observed:
- Improved understanding of your organization's objectives by the people in the organization and increased motivation to achieve them;
- Enhanced involvement of people in improvement activities;
- Enhanced personal development, initiatives and creativity;
- Enhanced people satisfaction;
- Enhanced organizational trust and collaboration;
- Increased attention to shared organizational values and culture.
- Increased employee buy-in to decisions arrived at.
Better decision making
Effective decisions are based on the analysis of data and information. Other performance statistics or indicators, such as timeliness and conformance to the specification, user satisfaction survey results and supplier performance records should also be collected in the data and analysis process.
The information generated by the quality management system must be analysed; see data analysis and statistical process control (SPC). Key benefits of evidence‐based decision making include:
- Improved decision-making processes;
- Improved assessment of process performance and ability to achieve objectives;
- Improved operational effectiveness and efficiency;
- Increased ability to review, challenge and change opinions and decisions;
- Increased ability to demonstrate the effectiveness of past decisions.
Better stakeholder relationships
Interested parties influence the performance of an organization. Sustained success is more likely to be achieved when the organization manages relationships with all of its interested parties to optimize their impact on its performance.
Relationship management with its supplier and partner networks is of particular importance. Key benefits of relationship management
- Enhanced performance of the organization and its interested parties through responding to the opportunities and constraints related to each interested party;
- Common understanding of goals and values among interested parties;
- Increased capability to create value for interested parties by sharing resources and competence and managing quality-related risks;
- A well-managed supply chain that provides a stable flow of goods and service
©Copyright. 2025. Career Development Corporation LTD. All rights reserved.
Company Registration Number: 15379185 275 North Road, London N1 7AA
We need your consent to load the translations
We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.